At TDA (Talent Development Academy), we specialize in equipping professionals with the skills and knowledge they need to excel in today’s dynamic and competitive business landscape.
With a deep understanding of the evolving industry trends and requirements, we are committed to delivering high-quality training programs tailored to meet the specific needs of our clients.
A week well spent at the elegant Cap St Georges Hotel and Resort, delivering a workshop with the dedicated staff on Handling Challenging Guests. The workshop was filled with amazing activities and immersive role-playing sessions. We learned and practiced elegant phraseology to use when acknowledging complaints, gracefully apologizing, and ending on a positive note. We practiced frameworks and techniques for staying composed under pressure, diffusing tension with empathy, and turning difficult moments into opportunities to exceed expectations. The team embraced every session with enthusiasm and professionalism, making the entire experience both productive and inspiring. Set against the stunning backdrop of Cap St Georges, this week was not only a deep dive into guest relations excellence but also a celebration of the team’s commitment to gracious and elevated service—even in the most challenging situations. Well done Team!!! See you again in June🙂
A new luxury journey begins! We are thrilled to announce our exciting collaboration with the prestigious Cap St Georges Hotel & Resort! Our very first workshop focused on Elevating Service Experiences—a dynamic, creative, and thought-provoking session that sparked genuine debates, laughter, and powerful reflections. It was inspiring to see participants challenge each other on how they can support one another in creating seamless, elevated service as one team. A heartfelt thank you to the management team of Cap St Georges for choosing TDA as your training partner on this journey toward excellence. This is only the beginning—many more workshops to come! #LuxuryService #Teamwork #HospitalityExcellence #CapStGeorges #TDATraining #SeamlessService #LeadershipInLuxury
Three days of high-level Leadership Training with the hotel’s incredible management team—followed by two action-packed days on the floor with 26 superstar Supervisors, fine-tuning daily practices, communication, and team alignment. From big-picture thinking to real-time supervision—this was training at its finest! Thank you to the amazing Anassa team for your energy, curiosity, and commitment to excellence. #LuxuryHospitality #LeadershipInAction #SupervisionSkills #AnassaHotel #TDATraining #OnTheFloorExcellence
Just completed a 30-hour English for Hospitality course at the prestigious Amathus Beach Hotel Limassol, Cyprus ! What an incredible journey working with such a dedicated housekeeping team. Throughout the sessions, we focused on: Using simple and polite English with guests Common housekeeping requests and responses Room preparation vocabulary and expressions Real-life role plays and hands-on practice Confidence building through repetition and fun group activities It was an honour to see the team grow in skill and confidence week by week. Congratulations to all participants – your commitment was truly inspiring!
Get ready for one of the most energized and thought-provoking leadership activities you've ever experienced! This powerful challenge will stretch your critical thinking, decision-making, and team strategy skills — all while testing your ability to stay composed and lead under pressure. This isn’t just an activity — it’s a leadership experience that will stay with you!
Get ready for one of the most energized and thought-provoking leadership activities you've ever experienced! This powerful challenge will stretch your critical thinking, decision-making, and team strategy skills — all while testing your ability to stay composed and lead under pressure. This isn’t just an activity — it’s a leadership experience that will stay with you.
